PSLT Delivers Outstanding Service Results for Hydrow in 2024
PSLT, a leading field service partner, today announced exceptional performance results for its work with Hydrow, the immersive at-home rowing solution. Over the past year, PSLT has consistently met and exceeded critical service benchmarks, playing a pivotal role in delivering a first-rate experience to Hydrow’s growing UK customer base.
Key Achievements
● Customer Satisfaction (Post-Service Survey): 100% (Goal: >95%; Industry Average: 95.8%)
● Return Visit Rate (Technician Errors): 0% (Goal: >5%; Industry Average: 6%)
These metrics underscore PSLT’s dedication to delivering quick response times, successful repairs, and professional, courteous interactions.
By continually prioritising prompt customer support and thorough service techniques, PSLT has helped Hydrow maintain high levels of satisfaction and drive better overall service success rates.
“Our shared mission with Hydrow is to deliver the best possible customer experience.”
“Our commitment to professionalism, swift response, and technical excellence supports this mission and ensures our customers receive top-tier service at every step”
To provide an accurate reflection of PSLT’s strong performance, Hydrow refined its data tracking by excluding delays requested by customers and removing certain types of revisit reasons—including damaged or defective parts received, incorrect parts, or additional issues discovered after initial service. These improvements highlight that PSLT’s results are truly indicative of its highly skilled team and efficient operations.
Looking ahead, Hydrow and PSLT will continue collaborating to enhance the service delivery process. By building on these exceptional results, both companies are committed to further raising service success rates and maintaining outstanding customer satisfaction.